Privacy Policy

Welcome to LunarVista Hotel. We are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to enhance your experience with us:

  • Personal Information: This includes your name, email address, phone number, and any other details you provide when booking a stay, contacting us, or subscribing to our newsletters.
  • Payment Information: We may collect payment details such as credit card numbers and billing addresses to process transactions securely.
  • Usage Data: We collect data about how you interact with our website, including IP addresses, browser types, and browsing patterns to improve our services.

2. How We Use Your Information

Your information is used for the following purposes:

  • Service Delivery: To process bookings, manage reservations, and provide you with the services you request.
  • Customer Support: To respond to your inquiries, provide support, and address any issues you may have.
  • Marketing: To send you promotional materials, updates, and newsletters, provided you have opted in to receive such communications.
  • Improvement: To analyze usage patterns and improve our website, services, and user experience.

3. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing services to you, under strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.